Parent Centre

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Frequently asked Questions

How do the Action Extras work and what does my child need?

UPDATE: Due to current restrictions, Action Extras are not available at Easter 2021.

Action Extras run alongside the ordinary camp timetable. The full list of what is on offer can be accessed in the programmes menu, but please check the availability section if you are considering an Action Extra to check it runs at the site you are booking. Action Extras are optional and can either be paid for before camp or during. At a certain point in the day, children will be taken from their normal group by an instructor to their Action Extra session. They will spend the session learning new skills and having more focus from a specialist instructor to work on something that they really enjoy. For most action extras, children do not need to bring anything extra to camp, with the exception of Learn to Swim and Horse Riding. For Horse Riding, children will need closed-toe shoes with a slight heel, a long-sleeved top and long trousers and waterproofs: horse riding goes ahead come rain or shine! Please be aware that children will be taken off-site for horse riding – usually for either a full morning or a full afternoon session. For Learn to Swim, children will need their swimming kit, a towel, armbands (if required) and goggles. After the Action Extra activity, instructors will return children to their normal groups and they will continue on the normal camp timetable.

What is your policy on swimming?

UPDATE: Due to pandemic restrictions, we may not be able to offer swimming during the holidays this year. We will keep this page up to date once final guidance is received.

Swimming is an activity on offer at some (not all) of our sites – please check on your chosen venue page. Swimming is offered as a timetable option for children in the Magic (5-7), Active (8-11) and Teens age groups. Please note that if swimming is on offer, not all age groups will necessarily be timetabled to swim every day. Due to restrictions of numbers in the swimming pool and access times, we will timetable swimming to make it fair for each group. If your child does not wish to swim, that is fine with us – we will organise an alternative for them! When children arrive at the swimming pool, they will change in designated changing rooms then head to poolside for their swim test. The qualified lifeguards will first explain the rules of the swimming session then watch children swim a width of the pool and ensure that any child requiring armbands is wearing them. If you know your child needs armbands, please pack them for them. The staffing ratios: Playtime & Magic – 1:8 Active & Teens – 1:12 still apply in the swimming pool. Staff members will be in the water with children while lifeguards stay on poolside. Children will be monitored closely during their swimming session and at the end taken back to the changing rooms to get dressed and head back to their other activities!

Can I reserve my place by paying a deposit?

No, all bookings will need to be paid in full at the time of booking.

What do I receive from Camp Beaumont once I have placed a booking?

Following your booking, you will be emailed full confirmation of your booking. Please make sure you check your invoice and let us know right away if anything is incorrect. Responsibility for all booking details lies with the person who made the booking.*Please allow up to 48 hours for your full emailed confirmation for any bookings placed online over the weekend. If you do not receive your emailed confirmation, please check your junk folders before contacting us: sometimes they can appear in there.You’ll find all the information you need ahead of camp in our Camp Welcome Pack.

Can I make changes to my booking?

We understand that childcare plans may change. Camp Beaumont want to be as flexible as possible for every customer. If you need to switch your dates and we still have space at the camp on the dates you’d like to move to, we can make these changes free of charge. Please note however, changes can only be made if at least 10 working days before your child is due to attend. You cannot make alterations to bookings online, so please email us at Please see our Terms & Conditions for full details.

What payment options do you accept?

You can either pay via credit/debit card (Visa/Mastercard - we don't currently accept American Express).

When do your camps run?

We run camps throughout all the school holidays but dates vary between venues. For exact dates and the venues, have a look at the ‘Dates & Prices’ section of our website.

Can I pay in instalments?

Unfortunately, we are unable to set up a payment plan. All bookings must be paid in full upon booking.

What happens if it rains?

Of course, as much as we would love to rely on the Hong Kong weather, we cannot always ensure the weather stays fine for your child’s time at camp! However, we do not let a little rain stop us. All timetables are planned with a ‘wet weather’ alternative which means that the majority of activities will still be able to take place indoors. Of course, there are some exceptions to this – but where an activity is missed because it cannot take place, we work our hardest to replace it with an equally enjoyable alternative

Do you provide lunch?

No- we do not provide lunch so please provide a packed lunch for your child each day, plus a morning/afternoon snack

What do I receive from Camp Beaumont once I have placed a booking?

If you have made your booking online you will receive a summarised confirmation email to the email address you provided when making your booking. Within 24 hours* of making the booking you will receive full confirmation. *Please allow up to 48 hours for your full emailed confirmation for any bookings placed online over the weekend. If you do not receive your emailed confirmation, please check your junk folders before contacting us: sometimes they can appear in there.

The week before camp starts, we'll also email you the contact details of the camp you've booked, along with a welcome packet with specific information about the camp you have booked.

Are all the activities included or do I have to pay extra for some?

All the activities on the main camp timetable are included in your child’s booking with Camp Beaumont. The camp timetable will be available in the sign in/out area at camp and show what your child will be doing each day. However, we do have some available Action Extra activities which you can choose to upgrade to at an additional cost. These action extras give children a more specialised session with focus on something they may have shown an interest in, from horse riding to baking. These can be purchased before camp starts, or your child can be added to the register during camp time if we have availability – just speak to a member of camp management on site!

Read more general info

If I cancel, can I get a refund?

If you cancel then our booking terms and conditions will apply as normal, however due to the current situation, we are offering extra flexibility to reschedule your booking to a later date. If we are unable to operate due to Government restrictions, we will help you move your booking, offer you a credit note, or give you a refund.

Are you allowed to open your camps under current guidance?

We anticipate that post 22nd February 2021 we will receive updated guidance that will enable us to once again offer inspiring adventures for all age groups for the Easter holidays and beyond. As always, your bookings are safe with Camp Beaumont, in the unlikely event that we are unable to operate we will help you to reschedule your booking, issue a credit note or offer a full refund. You can find the latest guidance by clicking the link below, as soon as this changes as we expect, we will update this page

Will you accept children for who attend for just a few days per week? How will you ensure that groups are kept consistent?

We will be accepting children where the childcare requirement is less than a week. We recognise the significance of our responsibility to keep everyone safe and of the childcare requirements throughout the school holidays which will go further than just weekly booking requirements. Current government guidance says that, these Group Bubbles should remain consistent and that is what we intend to do. We have a responsibility to create a COVID secure environment, which we will do through all the measures we have set out, and we expect that our parents/guardians to also act responsibly. It is vital parents/guardians do not allow their child(ren) to attend if they are showing symptoms or are required to meet isolation or testing protocols after coming into contact with someone who has COVID-19. We will record every child who has been within a Group Bubble on a weekly basis and try to minimise daily changes as much as possible so that each child only comes into contact with a maximum of 15 other children within their Group Bubble. If we are contacted by a parent/guardian or NHS Test and Trace to inform us of a positive test, we are then able to alert all parents/guardian with a child may have come into contact with the infected individual.

What if I had booked but now you are closed the week that I booked for?

We will be in touch to look at moving your booking to a later date when we are operating, to offer a credit note to use until the end of Summer 2021, or offer you a refund. Please bear with us as we contact all the customers that this may affect.

Why do our children need to be in group bubbles?

Under current government guidance, we are required to keep children 6 years and older in small consistent bubbles of no more than 15 children to minimise the mixing of our children and staff and help prevent the spread of COVID-19 throughout the pandemic. The idea is that if someone within a group bubble displayed any symptoms, only that particular group bubble that would need to close and not the whole camp. If a group bubble was to close, those within it would need to follow the latest government self-isolation and/or testing guidance.

What are you doing when you're-open to ensure everyone’s safety?

We safely welcomed over 8,000 children in 2020 using our tried and tested COVID-safe practices. You can view our COVID policy at the top of thispage.

There are 10 hey ways that we keep everyone safe at Camp Beaumont when we open: 1. Contactless sign in & sign out 2. Clearly visible social distancing signage 3. Gloves and facemasks available for our teams if required 4. Thorough handwashing for all every hour 5. Easily accessible hand sanitiser stations for all 6. Reduced camp capacities 7. Maximum of 12 children per group 8. Programme adjustments 9. Staggering of lunch times 10. Enhanced cleaning routines

As we get closer to opening more information on the above will be released via our blog and on our social channels. Our goal is to offer a much needed service to parents in the safest way possible and continue inspiring children throughout the school holidays.

Can my child move to a different bubble?

Unfortunately not, once a group bubble is set we cannot move children between them to ensure we keep everyone safe and avoid any spread of Covid-19 throughout the pandemic.

What are your isolation protocols?

If someone on camp starts to display symptoms of COVID-19, then that child will be required to isolate until they are collected. Their parent/guardian will be notified immediately and required to come and collect their child(ren) as soon as reasonably possible. The rest of the Group Bubble will be able to continue as normal unless there is multiple children or team members displaying symptoms at which point a decision will be made to isolate the entire Group Bubble to safeguard the rest of camp. The individual(s) presenting symptoms of covid-19 are required to get a test and inform the Camp Manager as soon as reasonably possible of the result. Positive Test - If the result comes back positive then the remainder of the Group Bubble must isolate and their parents/guardians will be required to collect as soon as reasonably possible. Then follow the latest government isolation/testing protocols. Negative Test – If the result comes back negative then the child will be admitted back to camp and the Group Bubble can continue as normal. The area in which anyone isolates will be cleaned and disinfected thoroughly after each use. Camp Beaumont has engaged the services of a market leading touch-less disinfection and decontamination company who will be on standby to attend site and disinfect areas as required.

When are you re-opening your camps?

We are planning to re-open our camps for the Easter holidays subject to government guidance.

What if I had booked but now you are closed the week that I booked for?

If we are unable to operate camp for any reason, we will help you move your booking to another holiday, offer you a credit note, or give you a full refund.

Why is Camp Beaumont allowed 15 in a group when current government guidelines don’t allow groups of that size to meet?

We are an OFSTED registered childcare provider so following current guidance it recommends us to operate in consistent Group Bubbles of no more than 15 children for children aged 6 years and over. Our biggest bubble group based on our current safety plan is 15. We will however maintain our ratios of 1:8 (3 to 7yrs) and 1:12 (8yrs +). So if we had a Group Bubble of 15 in our Magic Group (5 to 7yrs) we would have two members of our team with this Group Bubble. These Group Bubbles will not come into contact with other bubbles throughout the camp day and will keep a consistent Camp Team leading the activities.

Do all children need to be in group bubbles?

Under current guidance, any child aged 3 to 5 years old is not required to be in bubbles of 15, as long as they are not mixing in groups with any children 6 years old or above. So our ‘Playtime’ age group (3 & 4 years old) and our 5 year old children do not need to be in group bubbles. Any children aged 6 or above are still required to remain in small consistent groups of no more than 15 children. This will include any 5 year olds who, for logistical purposes, will need to be in a group with 6 year olds.

Read more Covid info

Do you have first aiders on site?

Yes we always have as a minimum of two paediatric trained first aiders onsite and, depending on the size of the camp, we may have many more.

Can we visit camp before my child's first day?

As we do not own the venues you will not be able to visit outside of school holiday periods during which we are open. However, if you are interested in enrolling your child in the school and wish to visit the school facilities, please contact the school admissions department and they will be happy to show you around. If we are open, you are welcome to come for a look around - but this is by appointment only. You will need to contact the camp you wish to visit and make an appointment with a member of the management team - please get in touch with us via our contact us page and we’ll help you do this.

What if I am delayed collecting my child?

We understand that sometimes things happen outside of your control and you may be late collecting your child. Please give the camp a call as soon as you know that you may be late so that we know - you’ll receive the number by email the week before camp starts. If you are later than 16:30pm then we reserve the right to charge an additional fee for every 15 minutes late. This is to cover the cost of the two team members that are required to stay.

Don’t worry though, your child will be kept safeand entertained until you arrive.

What if my child is ill and cannot come to camp?

Please contact our team on +852 6549 8602 to discuss your options.

What happens when I drop my child off?

When you arrive, follow the signs to the ‘sign in’ area. There you will find your child’s age group table with a friendly Head Group Leader to register your child. You will be required to hand in the Camper Information form if you haven’t already and sign the register. Your child will then be introduced to their group leaders and encouraged to join in with their group in some small warm up activities whilst the rest of the group arrives.

Do you have first aiders on site?

Yes we always have as a minimum of one trained first aider onsite and. Depending on the size of the camp, we may have many more.

Will my child always be in the same group?

We organise our child groupings by the week so they will be in the same group for the whole of their stay. If they come back for an additional week then there is a small chance their group may change depending on numbers of children attending. If you’d like your child to be grouped with a friend, please let the camp manager know.

What is the customer protection plan (CPP) & what does it cover?

CPP Insurance is arranged through Endsleigh Insurance Services Ltd and insured by AXA Travel Insurance. It is available at £15 per week/£3 per day booked and covers you in the case of cancellation if your child is unwell and unable to attend. For full details of this insurance, see refer to our booking conditions. If you decide to take out your own travel insurance, we recommend that you check that the policy covers adventure holidays – as many policies don't include these types of activities.

Do I have to take out the customer protection plan and what happens if I don’t?

CPP Insurance is optional, not compulsory. Without the Customer Protection Plan, you can't cancel and claim a refund or credit note for missed days or cancellation, or make up any missed days later in the season, under any circumstances. If you need to switch your dates and we still have space on the dates you'd like to move to, we can make these changes. Please note however, changes can only be made 14 days’ before your child’s arrival date. If you have an alternative insurance policy that provides this cover then you would need to contact your provider to make a claim against your booking.

What is the structure of the day?

Depending on your child’s age and group, the structure of the day differs slightly. Sign In begins at 8:30 please make sure you arrive no later than 09:00am. During this time, staff will ensure children are settled and play games with them to warm them up for the day ahead! For the rest of the day, children will participate in up to six activity sessions with frequent toilet, sun cream and water breaks. There is a break for lunch and a snack break for our campers who are under the age of 8. At 16:00, all children will be taken back to their Sign Out points. Sign Out runs from 16:00- 16:30pm and children will be entertained by camp staff until their adults come to collect them when the camp day is officially over!

My child needs extra support, can they still attend camp?

If your child requires extra support, the best thing to do would be to get in contact with one of our team members on +852 6549 8602. You will have the opportunity to give information about your child’s needs and the support required and we will endeavour to come up with a plan to enable your child to have the best time possible at Camp Beaumont. We make these plans with parents and carers on an individual case basis and are happy to work with you on a plan which works for your child. If your child already has one-to-one support, we are happy for their one-to-one to attend camp with them to support them. All we will need is a copy of their SCRC check and to see some identification! Throughout your child’s time at camp, we will ensure we communicate thoroughly about the parts of the plan which are/are not working and will make changes in collaboration with you to support your child.

What are the drop off and pick up times?

The arrival time is between 08:30 and 09:00. Throughout this period, our team will have some fun organised activities to warm the children up ready for the day full of activities. Collection time is between 16:00 and 16:30 and again - like in the morning - our team will have a selection of activities to ensure the children continue their adventures right up until home time.

Read more parents info

Can't find an answer?

My five year old daughter loves the camp. It is her first time going to a camp and we could not wish for better.

Ivana (Parent), Woodbridge High School, Summer 2020