Parent Centre

Frequently asked Questions

Do you provide lunch?

UPDATE: Due to current restrictions, lunches are not available.

We are able to provide a cold packed lunch at most of our camp locations for £6.50 per day for any parent who wishes for us to. The majority of parents provide a packed lunch for their child. Please note however we are a ‘nut-aware camp’ so please do not pack anything with nuts in it. We also recommend that you place ice blocks within the lunchbox to keep the food fresh until lunchtime.

How can I contact Camp Beaumont to discuss my booking?

To speak to our friendly team, please call us on +852 6549 8602

What if I have made a booking and wish to cancel?

You’ll find your Terms & Conditions attached to your booking confirmation email, which explains our cancellation policy and any charges.

Is there anything my child cannot bring to camp?

Please note that as we are a ‘nut-aware camp,’ we do not allow any food items with nuts.

Can I make changes to my booking?

We understand that childcare plans may change. Camp Beaumont want to be as flexible as possible for every customer. If you need to switch your dates and we still have space at the camp on the dates you’d like to move to, we can make these changes free of charge. Please note however, changes can only be made if at least 10 working days before your child is due to attend. You cannot make alterations to bookings online, so please email us at bookings@campbeaumont.asia. Please see our Terms & Conditions for full details.

What do I receive from Camp Beaumont once I have placed a booking?

If you have made your booking online you will receive a summarised confirmation email to the email address you provided when making your booking. Within 24 hours* of making the booking you will receive full confirmation. *Please allow up to 48 hours for your full emailed confirmation for any bookings placed online over the weekend. If you do not receive your emailed confirmation, please check your junk folders before contacting us: sometimes they can appear in there.

The week before camp starts, we'll also email you the contact details of the camp you've booked, along with a welcome packet with specific information about the camp you have booked.

How do the Action Extras work and what does my child need?

UPDATE: Due to current restrictions, Action Extras are not available at Easter 2021.

Action Extras run alongside the ordinary camp timetable. The full list of what is on offer can be accessed in the programmes menu, but please check the availability section if you are considering an Action Extra to check it runs at the site you are booking. Action Extras are optional and can either be paid for before camp or during. At a certain point in the day, children will be taken from their normal group by an instructor to their Action Extra session. They will spend the session learning new skills and having more focus from a specialist instructor to work on something that they really enjoy. For most action extras, children do not need to bring anything extra to camp, with the exception of Learn to Swim and Horse Riding. For Horse Riding, children will need closed-toe shoes with a slight heel, a long-sleeved top and long trousers and waterproofs: horse riding goes ahead come rain or shine! Please be aware that children will be taken off-site for horse riding – usually for either a full morning or a full afternoon session. For Learn to Swim, children will need their swimming kit, a towel, armbands (if required) and goggles. After the Action Extra activity, instructors will return children to their normal groups and they will continue on the normal camp timetable.

What if I have made a booking and wish to cancel?

You'll find your Terms & Conditions attached to your booking confirmation email, which explains our cancellation policy and any charges.

How can I contact Camp Beaumont to discuss my booking?

To speak to our friendly team, please email us on bookings@campbeaumont.asia and we will aim to respond to you within 48 hours.

What happens during a typhoon?

If the Hong Kong Observatory raises the T1 signal, camps shall proceed as planned, however, Camp Beaumont reserves the right to postpone or re-schedule any field trips if rain or high winds are scheduled within the hours of the camp.  If the Hong Kong Observatory raises the T3 signal, camps shall proceed as normal, however, all field trips outside of school campuses shall be cancelled and camps shall continue indoors.  If the Hong Kong Observatory raises the T8 signal or above, all camps shall be cancelled until the signal is lowered to T3 or below.  

Can I reserve my place by paying a deposit?

No, all bookings will need to be paid in full at the time of booking.

What is your policy on swimming?

UPDATE: Due to pandemic restrictions, we may not be able to offer swimming during the holidays this year. We will keep this page up to date once final guidance is received.

Swimming is an activity on offer at some (not all) of our sites – please check on your chosen venue page. Swimming is offered as a timetable option for children in the Magic (5-7), Active (8-11) and Teens age groups. Please note that if swimming is on offer, not all age groups will necessarily be timetabled to swim every day. Due to restrictions of numbers in the swimming pool and access times, we will timetable swimming to make it fair for each group. If your child does not wish to swim, that is fine with us – we will organise an alternative for them! When children arrive at the swimming pool, they will change in designated changing rooms then head to poolside for their swim test. The qualified lifeguards will first explain the rules of the swimming session then watch children swim a width of the pool and ensure that any child requiring armbands is wearing them. If you know your child needs armbands, please pack them for them. The staffing ratios: Playtime & Magic – 1:8 Active & Teens – 1:12 still apply in the swimming pool. Staff members will be in the water with children while lifeguards stay on poolside. Children will be monitored closely during their swimming session and at the end taken back to the changing rooms to get dressed and head back to their other activities!

Read more general info

What are you doing when you're-open to ensure everyone’s safety?

We safely welcomed over 8,000 children in 2020 using our tried and tested COVID-safe practices. You can view our COVID policy at the top of thispage.

There are 10 hey ways that we keep everyone safe at Camp Beaumont when we open: 1. Contactless sign in & sign out 2. Clearly visible social distancing signage 3. Gloves and facemasks available for our teams if required 4. Thorough handwashing for all every hour 5. Easily accessible hand sanitiser stations for all 6. Reduced camp capacities 7. Maximum of 12 children per group 8. Programme adjustments 9. Staggering of lunch times 10. Enhanced cleaning routines

As we get closer to opening more information on the above will be released via our blog and on our social channels. Our goal is to offer a much needed service to parents in the safest way possible and continue inspiring children throughout the school holidays.

If I cancel, can I get a refund?

If you cancel then our booking terms and conditions will apply as normal, however due to the current situation, we are offering extra flexibility to reschedule your booking to a later date. If we are unable to operate due to Government restrictions, we will help you move your booking, offer you a credit note, or give you a refund.

Can my child move to a different bubble?

Unfortunately not, once a group bubble is set we cannot move children between them to ensure we keep everyone safe and avoid any spread of Covid-19 throughout the pandemic.

Can I request that my child is in the same group bubble as their friend?

This has been one of our main challenges around the bubble system. Whilst trying to keep everyone safe, we recognise that children are on occasion not being grouped with their friends. We believe that one of the great things about holiday camps is meeting new people, making new friends and interacting with different people, we do recognise that the children also want to be grouped with their friends from outside of Camp, particularly after the disruption to schooling this academic year. We have worked closely with our onsite teams to show a degree of flexibility, where possible, to ensure that children who have friends attending camp will be in the same bubble. Whilst we cannot guarantee that a whole friendship group will be together, we will look to ensure that a child with friends at the camp does not find themselves in a group where they do not know anyone. If you would like to request that your child is in the same group bubble as one of their friends the best thing to do is email the camp that they are attending directly and where possible by the Thursday of the week prior to your arrival. You can find the relevant email address in the pre-camp email we'll send the week before the holidays begin.

Will you accept children for who attend for just a few days per week? How will you ensure that groups are kept consistent?

We will be accepting children where the childcare requirement is less than a week. We recognise the significance of our responsibility to keep everyone safe and of the childcare requirements throughout the school holidays which will go further than just weekly booking requirements. Current government guidance says that, these Group Bubbles should remain consistent and that is what we intend to do. We have a responsibility to create a COVID secure environment, which we will do through all the measures we have set out, and we expect that our parents/guardians to also act responsibly. It is vital parents/guardians do not allow their child(ren) to attend if they are showing symptoms or are required to meet isolation or testing protocols after coming into contact with someone who has COVID-19. We will record every child who has been within a Group Bubble on a weekly basis and try to minimise daily changes as much as possible so that each child only comes into contact with a maximum of 15 other children within their Group Bubble. If we are contacted by a parent/guardian or NHS Test and Trace to inform us of a positive test, we are then able to alert all parents/guardian with a child may have come into contact with the infected individual.

What if my child is in a Group Bubble that then is closed due to someone testing positive for Covid-19?

You will be notified immediately and required to come and collect your child from Camp as soon as reasonably possible. Whilst waiting all children in the Group Bubble will be subject to our ‘Displayed Symptoms Procedure’ and isolation protocols. Your child and household will then be required to adhere to government self-isolation protocols. If your child or member of your household starts to display symptoms then they will be eligible for a test. We will welcome your child back to camp once self-isolation and/or testing protocols have been met and it is safe for them to return. You will be entitled to a credit note or you can reschedule the days missed free of charge to a later date.

What if I had booked but now you are closed the week that I booked for?

We will be in touch to look at moving your booking to a later date when we are operating, to offer a credit note to use until the end of Summer 2021, or offer you a refund. Please bear with us as we contact all the customers that this may affect.

What are your isolation protocols?

If someone on camp starts to display symptoms of COVID-19, then that child will be required to isolate until they are collected. Their parent/guardian will be notified immediately and required to come and collect their child(ren) as soon as reasonably possible. The rest of the Group Bubble will be able to continue as normal unless there is multiple children or team members displaying symptoms at which point a decision will be made to isolate the entire Group Bubble to safeguard the rest of camp. The individual(s) presenting symptoms of covid-19 are required to get a test and inform the Camp Manager as soon as reasonably possible of the result. Positive Test - If the result comes back positive then the remainder of the Group Bubble must isolate and their parents/guardians will be required to collect as soon as reasonably possible. Then follow the latest government isolation/testing protocols. Negative Test – If the result comes back negative then the child will be admitted back to camp and the Group Bubble can continue as normal. The area in which anyone isolates will be cleaned and disinfected thoroughly after each use. Camp Beaumont has engaged the services of a market leading touch-less disinfection and decontamination company who will be on standby to attend site and disinfect areas as required.

Why do our children need to be in group bubbles?

Under current government guidance, we are required to keep children 6 years and older in small consistent bubbles of no more than 15 children to minimise the mixing of our children and staff and help prevent the spread of COVID-19 throughout the pandemic. The idea is that if someone within a group bubble displayed any symptoms, only that particular group bubble that would need to close and not the whole camp. If a group bubble was to close, those within it would need to follow the latest government self-isolation and/or testing guidance.

Are you allowed to open your camps under current guidance?

We anticipate that post 22nd February 2021 we will receive updated guidance that will enable us to once again offer inspiring adventures for all age groups for the Easter holidays and beyond. As always, your bookings are safe with Camp Beaumont, in the unlikely event that we are unable to operate we will help you to reschedule your booking, issue a credit note or offer a full refund. You can find the latest guidance by clicking the link below, as soon as this changes as we expect, we will update this page https://www.gov.uk/guidance/national-lockdown-stay-at-home#childcare

When are you re-opening your camps?

We are planning to re-open our camps for the Easter holidays subject to government guidance.

What if I had booked but now you are closed the week that I booked for?

If we are unable to operate camp for any reason, we will help you move your booking to another holiday, offer you a credit note, or give you a full refund.

Read more Covid info

Will my child need any money with them at camp?

No, we would strongly recommend that your child does not bring any money with them. Camp Beaumont cannot be held responsible for any money that goes missing whilst on camp. All of our camps only accept cashless methods of payment for any extras and merchandise.

Can I find out how my child’s day is going?

Our teams are extremely busy throughout the day ensuring that all of our campers are having the best time, so we would encourage you to speak with our team at collection time to get some feedback on how your child’s day was. If you really need to get in touch with the camp, you are able to do this by calling or emailing the camp directly using the contacts we'll send you the week before camp starts.

Do I have to take out the customer protection plan and what happens if I don’t?

CPP Insurance is optional, not compulsory. Without the Customer Protection Plan, you can't cancel and claim a refund or credit note for missed days or cancellation, or make up any missed days later in the season, under any circumstances. If you need to switch your dates and we still have space on the dates you'd like to move to, we can make these changes. Please note however, changes can only be made 14 days’ before your child’s arrival date. If you have an alternative insurance policy that provides this cover then you would need to contact your provider to make a claim against your booking.

How do you manage discipline and behaviour?

Positive reinforcement is the key for us at Camp Beaumont! We want all children who come to camp to enjoy their time with us and have the best holiday experience possible. If we see children behaving appropriately, we make sure to comment on and reward this behaviour. All staff have some behaviour management training which focuses on outlining rules and discussing why they are important, then managing children’s behaviour. Of course, we understand that in a new and exciting environment, children may need reminding of behaviour expectations – and to that end, each group will agree to a camp contract outlining the rules of our sites. These rules are designed in collaboration with campers to ensure they keep themselves and others safe and enable activities to be as enjoyable as possible! If a child is consistently breaking the rules and disrupting others, they will be taken aside and spoken to by a member of staff. A discussion will be had about why the rules are in place and why it is important to behave appropriately, then will be sent back to the group to enjoy the activity! In the case that a child is consistently not following the rules, this will be communicated to parents and carers. If a child’s behaviour puts them or someone else at risk, this becomes more serious. An Incident Report Form will be completed and details of what has happened communicated to parents. If a child’s behaviour at camp consistently puts themselves, others or staff members at risk or causes significant disruption to a group, parents or carers will be contacted and a warning given to that child. If this then continues, we reserve the right to prohibit a child from attending camp as a result of this.

What is the customer protection plan (CPP) & what does it cover?

CPP Insurance is arranged through Endsleigh Insurance Services Ltd and insured by AXA Travel Insurance. It is available at £15 per week/£3 per day booked and covers you in the case of cancellation if your child is unwell and unable to attend. For full details of this insurance, see refer to our booking conditions. If you decide to take out your own travel insurance, we recommend that you check that the policy covers adventure holidays – as many policies don't include these types of activities.

It’s my child’s first time, what can we expect?

We understand that you and your child may be nervous about coming to camp for the first time. We have outstanding and caring staff who will ensure you and your child made comfortable and to ensure that your child settles into camp quickly. Looking after your children is a huge responsibility and one we take incredibly seriously. Camp Beaumont’s mission is to create inspiring adventures throughout the school holidays, to do that we ensure we have highly trained camp staff on hand to settle all campers. Each child will be assigned a keyworker or group leader who will be on hand to explain how the day will run, familiarise them with the camp location and advise on what they can expect. We are confident that very quickly your child will make new friends, challenge themselves with new activities and create long-lasting memories.

Do you have first aiders on site?

Yes we always have as a minimum of one trained first aider onsite and. Depending on the size of the camp, we may have many more.

What are the arrival and collection times?

The arrival time is between 0830 and 0900. Throughout this period, our team will have some fun organised activities to warm the children up ready for the day full of activities. 

Collection time is between 1500and 1530 and again - like in the morning - our team will have a selection of activities to ensure the children continue their adventures right up until home time. 

What is the structure of the day?

Depending on your child’s age and group, the structure of the day will vary slightly. Extended Day Sign In (£5 extra) takes place from 8:00 – 8:30am. Children can be dropped off and will be supervised by camp staff until Sign In begins at 8:30 and lasts until 9:30am. During this time, staff will ensure children are settled and play games with them to warm them up for the day ahead! For the rest of the day, children will participate in six activity sessions with frequent toilet, sun cream and water breaks, a break for lunch and a snack time for our campers under the age of 8. For three- and four-year-olds, sessions are slightly shorter – therefore children will participate in eight different activity sessions. At 4:30, all children will be taken back to their Sign Out points. Sign Out runs from 4:30- 5:30pm and children will be entertained by camp staff until their adults come to collect them. At 5:30pm, Extended Day Sign Out begins (£5 extra) and lasts until 6pm when the camp day is officially over!

What happens when I drop my child off?

When you arrive, follow the signs to the ‘sign in’ area. There you will find your child’s age group table with a friendly Head Group Leader to register your child. You will be required to hand in the Camper Information form if you haven’t already and sign the register. Your child will then be introduced to their group leaders and encouraged to join in with their group in some small warm up activities whilst the rest of the group arrives.

What if my child is ill and cannot come to camp?

Depending on the camp’s availability, we may be able to transfer your child’s holiday to a later date to ensure they do not miss out. Please contact our team on bookings@campbeaumont.asia to discuss your options. Unfortunately, if your child’s camp dates cannot be rearranged due to availability, we will not be able to offer a refund.

Do you have first aiders on site?

Yes we always have as a minimum of two paediatric trained first aiders onsite and, depending on the size of the camp, we may have many more.

Read more parents info

Can't find an answer?

My five year old daughter loves the camp. It is her first time going to a camp and we could not wish for better.

Ivana (Parent), Woodbridge High School, Summer 2020