Parent Centre

Frequently asked Questions

What if my child doesn’t settle?

Almost every child has the time of their life at Camp Beaumont. If for some reason your child is unhappy and contacts you, please let our camp team know immediately as most issues can be instantly resolved. Customer queries relating to your child’s camp holiday will only be investigated during a child’s attendance in order for camp and the customer services team to establish accurate reports.

We will always endeavour to resolve any issues and to ensure your child has the very best time. Please note that queries raised after the period of attendance will not be investigated if we have not been made aware of these issues during your child’s attendance.

Do you provide lunch?

No- we do not provide lunch so please provide a packed lunch for your child each day, plus a morning/afternoon snack

How can I contact Camp Beaumont to discuss my booking?

To speak to our friendly team, please email us on bookings@campbeaumont.asia and we will aim to respond to you within 48 hours.

Is there anything my child cannot bring to camp?

Please note that as we are a ‘nut-aware camp,’ we do not allow any food items with nuts.

What do I receive from Camp Beaumont once I have placed a booking?

Following your booking, you will be emailed full confirmation of your booking. Please make sure you check your invoice and let us know right away if anything is incorrect. Responsibility for all booking details lies with the person who made the booking.*Please allow up to 48 hours for your full emailed confirmation for any bookings placed online over the weekend. If you do not receive your emailed confirmation, please check your junk folders before contacting us: sometimes they can appear in there.You’ll find all the information you need ahead of camp in our Camp Welcome Pack.

What if I have made a booking and wish to cancel?

You’ll find your Terms & Conditions attached to your booking confirmation email, which explains our cancellation policy and any charges.

How do I make a booking with Camp Beaumont?

Booking with Camp Beaumont couldn’t be easier! Once you have decided on your holiday period, venue and dates, you can book quickly and easily online. You can also place a booking by contacting our friendly sales team via bookings@campbeaumont.asia.

Can I pay in instalments?

Unfortunately, we are unable to set up a payment plan. All bookings must be paid in full upon booking.

Can I reserve my place by paying a deposit?

No, all bookings will need to be paid in full at the time of booking.

Can I make changes to my booking?

We understand that childcare plans may change. Camp Beaumont want to be as flexible as possible for every customer. If you need to switch your dates and we still have space at the camp on the dates you’d like to move to, we can make these changes free of charge. Please note however, changes can only be made if at least 10 working days before your child is due to attend. You cannot make alterations to bookings online, so please email us at bookings@campbeaumont.asia. Please see our Terms & Conditions for full details.

No items found.

Do you accept children who are not toilet-trained?

Unfortunately, we do not accept children who are not potty trained. To attend our camps, each child must be fully potty trained.

What is the structure of the day?

Depending on your child’s age and group, the structure of the day differs slightly. Sign In begins at 8:30 please make sure you arrive no later than 09:00am. During this time, staff will ensure children are settled and play games with them to warm them up for the day ahead! For the rest of the day, children will participate in up to six activity sessions with frequent toilet, sun cream and water breaks. There is a break for lunch and a snack break for our campers who are under the age of 8. At 16:00, all children will be taken back to their Sign Out points. Sign Out runs from 16:00- 16:30pm and children will be entertained by camp staff until their adults come to collect them when the camp day is officially over!

What happens when I drop off my child?

When you arrive, follow the signs to the ‘sign in’ area. There you will find your child’s age group table with a friendly Head Group Leader to register your child. You will be required to hand in the Camper Information form if you haven’t already and sign the register. Your child will then be introduced to their group leaders and encouraged to join in with their group in some small warm up activities whilst the rest of the group arrives.

Can we visit camp before my child's first day?

As we do not own the venues you will not be able to visit outside of school holiday periods during which we are open. However, if you are interested in enrolling your child in the school and wish to visit the school facilities, please contact the school admissions department and they will be happy to show you around. If we are open, you are welcome to come for a look around - but this is by appointment only. You will need to contact the camp you wish to visit and make an appointment with a member of the management team - please get in touch with us via our contact us page and we’ll help you do this.

Can my child be grouped with a friend?

We will try to group your child in the same group as their friends where possible, however we strongly believe that camp is a great place to make new friends and our teams will actively encourage this. Final decisions on groupings are made by the Camp Manager onsite.

Can I book individual days?

In order to offer a fantastic experience, we offer week long blocks of Monday – Friday only

How do I contact camps?

Please contact us on: bookings@campbeaumont.asia or through the school. Once operational, we will provide a number for the on site camp manager.

What are the drop off and pick up times?

The arrival time is between 08:30 and 09:00. Throughout this period, our team will have some fun organised activities to warm the children up ready for the day full of activities. Collection time is between 16:00 and 16:30 and again - like in the morning - our team will have a selection of activities to ensure the children continue their adventures right up until home time.

What happens if my child becomes ill or has an accident at camp?

While we always ensure high safety standards, there will inevitable be times when accidents happen! Our staff are all trained in the protocols for dealing with and reporting accidents and we always have paediatric first aiders onsite who are able to administer any necessary first aid. In the event of a minor accident, first aiders will assess the child’s injuries and treat them accordingly.

An Accident Report Form will be filled out detailing how the accident happened, the injuries sustained, and the treatment given. This report will be shown to the person collecting the child at sign out time. We will communicate what happened and ask the parent or carer to sign the Accident Report Form to acknowledge our communication with them. In the event of your child bumping their head or for any injury from the neck up, a first aider will be contacted and an Accident Report Form filled out (as above), however we will always ensure we give you a courtesy call to let you know what has happened. After a head bump, staff monitor children closely – if staff have any concerns we will always contact you.

At the end of the day, you will be asked to sign an Accident Report Form to acknowledge our communication with you. In the event of a serious accident, our first aiders will assess the situation and you will always be contacted to be informed of the next steps. If your child becomes ill whilst at camp, a first aider will monitor your child’s symptoms. If their illness is minor and they feel better after a rest and a drink, an Incident Report Form will be filled out letting you know what happened and will be available for you to sign when you collect them. In this instance, we will continue to monitor your child throughout the day and contact you if symptoms worsen. For anything more serious, you will be called and our camp teams will discuss with you whether or not they/you feel your child needs to be collected and taken home. Children will be able to wait in the first aid area for as long as possible and will be monitored by camp staff. Again, an Incident Report Form will be available for you to sign on collection.

How will my child be grouped?

We group children according to age in our main age groups: Magic (5 to 7 years old); Active (8 to 11 years old);These groups may be split down further depending on the number of children into age groups (e.g. Magic could be split into 5s, 6s and 7s age groups). We have a maximum of 24 children per group and our staff to child ratios are as follows: Magic – 1:8 Active – 1:12

Will my child always be in the same group?

We organise our child groupings by the week so they will be in the same group for the whole of their stay. If they come back for an additional week then there is a small chance their group may change depending on numbers of children attending. If you’d like your child to be grouped with a friend, please let the camp manager know.

What if my child is ill and cannot come to camp?

Depending on the camp’s availability, we may be able to transfer your child’s holiday to a later date to ensure they do not miss out. Please contact our team on bookings@campbeaumont.asia to discuss your options. Unfortunately, if your child’s camp dates cannot be rearranged due to availability, we will not be able to offer a refund.

Can't find an answer?

You’re the only camp in the area that has truly made an effort to provide a great offering during these current times. You have saved me from insanity and provided my children some normality during the summer holidays and half term.

Parent, Claremont Fan School, October 2020